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Ankit Agarwal's avatar

Love the post! It brings up so many thoughts around correlation vs causation. Some use cases require agents to be creative and correlate things to suggest insights that the human would not think of or would take too long to think of. Some use cases require agents to follow a well understood recipe and complete a task reliably and with the "right" answer. Sometimes the right answer is a mix of both following a process with a good bit of creativity / correlation added on. As a step in this direction, a human-in-the-loop just-in-time decisioning system makes sense to me, where the agent pings the human for feedback and direction periodically or in response to an event. This could prevent "rogue" actions and be used to train the agent on how much creativity / correlation is okay. I also love the note about "agent managers". From a software angle, it takes me back to what I tell my developers - spend 80% (or the lion's share) of your time on visioning, planning and designing and 20% on actually implementing. The implementing should be the easy part once you have spec'd out why, what and how, and ideally could be done by someone else. This still tends to require some amount of creativity while implementing, so back to the previous point. Just some thoughts but again, love the post!

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